Return & Exchange Policy

At Kemelle, we want your shopping experience to be enjoyable and worry-free. However, we understand that sometimes things may not go as planned. To make it simple, we have a clear Return & Exchange Process to assist you.

General Return & Exchange Process

Step 1: Initiate Your Return or Exchange

If you would like to return or exchange an item, please email us at support@kemelle.com with your order number. Our customer service team will guide you through the process.

Step 2: Ship Your Product Back

Once your request is approved, we will provide you with our return/exchange address. Please ship the item back within 7 days, following the instructions provided.

We recommend using a trackable shipping service to ensure delivery confirmation.

Please note: return shipping fees are not covered by Kemelle.

Step 3: Refund or Exchange

After we receive your return, we will inspect the item within 3–5 business days. Depending on your request, we will either:

Issue a refund to your original payment method, or

Send you a replacement item.

Important Notes

• 
  Please contact us first before sending any returns. Returns sent without prior approval (including those left at the post office or refused at delivery) will not be accepted.
  
• 
  Make sure to email us at Support@kemelle.com with “RETURN” in the subject line when initiating your request.
  
• 
  Refunds and exchanges are available only for items covered under our Return & Exchange Policy.
  

At Kemelle, your satisfaction is our priority. If you have any questions, our support team is here to help.